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Global Customer Experience Management Certification Program
Sep 30 - Oct 1, 2009 in Paris
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Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has... full
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TCE (Total Customer Experience) Model Building e-Workshop for Financial Services
August 20, 2009 GMT 09:00-10:30
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TCE Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points... full
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Most Call Centers Are Too Efficient To Be Effective
What is the Perfect Support Call Experience
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From the customer's point of view, what is the perfect support call experience? When I'm the customer, I believe my call should be picked up by a customer service representative - yes, a human being, not interactive voice response(IVR)... full
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Consolidating Customer Touch Point for a Branded Customer Experience
CEM in Telecom
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Dialog Telekom PLC is Sri Lanka's flagship telecommunications service provider, which operates Dialog GSM - the country's largest mobile network. A subsidiary of the Axiata Group Berhad (formerly TM International), Dialog is... full
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TCE (Total Customer Experience) Model Building e-Workshop for Telecom Operators
June 25, 2009 GMT 09:00-10:30
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TCE Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points... full
story |
Global Customer Experience Management Certification Program
May 27-28, 2009 in Paris
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Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has ... full
story |
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