|
|
| 0900-0940 |
Case Study Presentation: Ping An of China |
| |
Characteristics of CRM in Insurance
Introduction of Ping An CRM Implementation
Problem Faced and How to Resolve
How CRM Enhances Customer Experiences at Ping An of China
|
 |
Dobbin Chan (China)
Call Center General Manager
Ping An Insurance (Group) Company of China, Ltd. |
|
|
| 0940-1020 |
Case Study Presentation: Fuji Xerox (China) Ltd. |
| |
Characteristics of CRM in Business Equipment
Introduction of Fuji Xerox CRM Implementation
Problem Faced and How to Resolve
How CRM Enhances Customer Experiences at Fuji Xerox
|
 |
David Lan (China)
CS and Support Director
Fuji Xerox (China) Ltd. |
|
|
|
|
| 1050-1130 |
Enhancing the Customer Experience to Maximize Loyalty and Profitability; |
| |
800 TeleServicesThe development & prospects of the service outsourcing industry
How an outsourcing vendor adopt CRM/eCRM system to help clients to improve their customer experiences
Case studies of top leading enterprises - from planning, implementation, execution to reviewing
|
 |
Susan Wang
Senior Manager Customer Relations
800 TeleServices |
|
|
| 1130-1200 |
Q&A |
|
Dobbin Chan (China)
Call Center General Manager
Ping An Insurance (Group) Company of China, Ltd.
|
|
David Lan (China)
CS and Support Director
Fuji Xerox (China) Ltd. |
|
Susan Wang
Senior Manager Customer Relations
800 TeleServices |
|
|
| 1200-1330 |
Networking Luncheon |
|
|
| 1330-1410 |
Speech: "How to Run a Successful CRM Project in China" |
| |
Knowing what you want. (It is not simple, right?)
CRM Vendor Selection in China (including ASP, software and consulting Vendors,
understanding the tradeoff)
What the difference between CRM & ERP and what should I act differently
What I need to be cautious, if I'm a Sales Director Or I'm a CIO.
Other know-how from the trusted advisor
|
 |
Kevin Jiang
CRM Business Development Director
SAP (China) |
|
|
| 1410-1450 |
Case Study Presentation: Wyeth Nutrition (China) |
| |
Characteristics of CRM in Nutrition
Introduction of Wyeth CRM Implementation
Problem Faced and How to Resolve
How CRM Enhances Customer Experiences at Wyeth
|
 |
Stephen Yang (China)
CRM Diretor
Wyeth Nutrition (China) |
|
|
| 1450-1510 |
Afternoon Coffee |
|
|
| 1510-1550 |
Case Study Presentation: Shanghai Volkswagen Automotive Co., Ltd. |
| |
Characteristics of CRM in Automotive Industry
Introduction of SVW CRM Implementation
Problem Faced and How to Resolve
How CRM Enhances Customer Experiences at SVW
|
 |
Lane Liu (China)
Senior CRM Manager
Shanghai Volkswagen Automotive Co., Ltd. |
|
|
| 1550-1630 |
Q&A |
|
Stephen Yang (China)
CRM Diretor
Wyeth Nutrition (China)
|
|
Lane Liu (China)
Senior CRM Manager
Shanghai Volkswagen Automotive Co., Ltd. |
|
|
|
| |
