|
|
| Agenda |
| |
DAY ONE
Case Studies Presentation
April 5, 2007 |
DAY TWO
Keynote Speech
April 6, 2007 |
| |
| 0900 |
| 0940 |
| 1020 |
| 1050 |
| 1130 |
| 1210 |
| 1320 |
| 1400 |
| 1440 |
| 1510 |
| 1550 |
|
| Session A |
Session B |
GCCRM
|
Manulife-Sinochem
Life Insurance |
dopod
Communication Corp. |
New China Life
Insurance |
| Morning Coffee |
| Accor Services (China) |
800 TeleServices |
| Q & A Session |
| Networking Luncheon |
| SmartClub |
PCCW |
| AIR FRANCE |
Bertelsmann
Direct Services |
| Afternoon Coffee |
| Shanghai Volkswagen |
Ping An Insrance Group |
| Q & A Session |
|
| Plenary Session |
| Sampson Lee |
| Ro King |
| Morning Coffee |
| "Ask the Guru" Session |
| Shaun Smith |
| Networking Luncheon |
| Bob Thompson |
| "Ask the Guru" Session |
| Afternoon Coffee |
Panel Discussion
&
Lucky Draw
|
|
| 1630 |
End of DAY ONE |
End of DAY TWO |
|
 |
Awards Presentation Dinner of
Customer Management Awards 2006 |
Time: 6:00 pmกช8:00 pm
Date: April 6, 2007 |
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|
