| Day 1 |
Day 2 |
| 0900-1000 |
Emotions & Loyalty
Trainer: Sampson Lee
|
|
|
0900-1000 |
Branded CEM
Trainer: Sampson Lee
|
|
|
| 1000-1015 |
Morning Coffee |
1000-1015 |
Morning Coffee |
| 1015-1115 |
Emotions & Loyalty
Trainer: Sampson Lee
|
|
|
1015-1115 |
Branded CEM
Trainer: Sampson Lee
|
|
|
| 1115-1130 |
Morning Coffee |
1115-1130 |
Morning Coffee |
| 1130-1230 |
Voice of the Customer
Trainer: Ro King
|
|
|
1130-1230 |
Touch-Point Management
Trainer :Ro King
|
|
|
| 1230-1330 |
Luncheon |
1230-1330 |
Luncheon |
| 1330-1430 |
Voice of the Customer
Trainer: Ro king
|
|
|
1330-1430 |
Touch-Point Management
Trainer: Ro King
|
|
|
| 1430-1445 |
Afternoon Coffee |
1430-1445 |
Afternoon Coffee |
| 1445-1545 |
CEM Strategy
Trainer: Shaun Smith
|
|
|
1445-1545 |
CEM Implementation & Metrics
Trainer: Shaun Smith
|
 |
|
| 1545-1600 |
Afternoon Coffee |
1545-1600 |
Afternoon Coffee |
| 1600-1700 |
CEM Strategy
Trainer: Shaun Smith
|
|
|
1600-1700 |
CEM Implementation & Metrics
Trainer: Shaun Smith
|
|
|
