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800 TeleServices founded in 1997, is a leading provider of outsourcing customer contact services and Customer Relationship Management (CRM) solutions to multinationals and industrial leaders. We provide- 800 our clients with a full range of customer services through multiple communications channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. We were the first company who provided round - the - clock teleservices in Hong Kong - 800 and the first company who supported services in the Greater China region. Right now, we already expanded our operations to key major areas in the Asia Pacific region including Shanghai, Singapore, Taiwan and Dalian. Our experiences in the call center operations including regional customer service hotline, both inbound and outbound sales transactions, escalation and timely response to customer enquiry. Our call center currently support seven languages including Cantonese, Mandarin, Minanese, English, Japanese, German and French- 800 . Through providing first class contact center solutions, we have accomplished over 400 projects over a broad spectrum of industries. The essence of our solution is to provide personalized one - stop customer service with the support of state - of - the - art technology via- 800 multiple contact channels including voice, fax and internet. Each of our Customer Relations Officers (CROs) is armed with proven track records and selected through the strictest quality assurance criteria. Managing by a team of industry renowned leaders and executed by a group of professional Customer Relations Officers, we provide the best combination of people, process and technology in assisting our clients to approach their business success. Through our affiliate business partners in Tokyo and United States, 800 TeleServices further provide service in Japan and United States.
More information at http://www.800teleservices.com. |
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Accentiv', a subsidiary of Accor Services, is a relationship marketing specialist providing enterprises professional services to plan and manage Motivation & Loyalty programs. The goal is to provide companies with a solution that is tailor-made to meet their specific requirements. By identifying the desired behavior, Accentiv will design and manage customized solutions that strengthen the client¡¯s brand recognition, and establishe closer and lasting relationships with its target customers, channel partners and employees and their market segment. Accentiv' already operates in 12 countries - France, Belgium, UK, Spain, Portugal, Brazil, India, Mexico, China, Greece and Chile.
Accor Services, one of the two main businesses of Accor group£¬ is a world leader in the field of Services for companies and public institutions. The company designs and deploys innovative solutions in Relationship marketing, Human Resources and Expense management for corporate customers.
In China since 2000, Accor Services, with the worldwide Relationship Marketing agency Accentiv¡¯ brand, is specialized in designing, developing and managing customized solutions that help both local and international companies to improve their business results by motivating and gaining the loyalty of their employees, distributors, partners and customers.
Today, 23 million daily users in 35 countries place their trust in Accor Services.
More information at http://www.accorservices.com. |
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SmartClub is the loyalty program for China¡¯s white-collar internet users, enabling members to earn SmartPoints and enjoy discounts at hundreds of online and offline retailers, as well as combine point value from other loyalty programs. SmartClub is specifically oriented to China¡¯s 20-40 internet-using population, and counts eLong, Lianhua, McDonald¡¯s, and Unicom amongst its many partners. SmartPoints can be redeemed for over 500 prizes, including a wide variety of online and mobile virtual rewards. From December 2006, SmartPoints can also be donated to charity and redeemed for lottery tickets.
More information at http://www.smartclub.com.cn. |
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PCCW Limited is the largest and most comprehensive provider of communications services in Hong Kong. The Company employs a total of approximately 14,000 staff and is listed on The Stock Exchange of Hong Kong Limited and on the New York Stock Exchange, Inc.
The Company has been in the contact center business for more than 15 years. Currently, the Company provides services including contact center outsourcing, system design, build and maintenance, as well as customer contact management consultancy.
The Company has established 12 contact centers in mainland China, Hong Kong, Taiwan and the Philippines. This extensive operation now involves about 5,000 seats, handling more than 10 million calls every month, 24/7 in 15 languages. Adopting state-of-the-art technology and best practice in customer contact management, the Company has been providing an excellent contact center outsourcing service to numerous multinational corporations and local enterprises in industries such as banking, finance, insurance, tourism, public utilities, telecommunications and hi-tech manufacturing.
More information at http://www.pccw.com/contactcenter. |
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Harvard Business Review (Chinese edition) is the world's leading management magazine and the flagship publication of Harvard Business School. Over the 80 years - HBR since its first issue in 1922, HBR has - HBR been dedicated to creating and spreading breakthrough ideas and best practices of business thinkers and leaders around the world. HBR has stood - HBR out from the crowd as the best source of new ideas for those who are creating, leading and - HBR transforming business. As The Economist says, "HBR single - handedly sets the agenda for business in the world today." The Chinese edition of HBR is published monthly in China with exclusive authorization from Harvard Business School Publishing. The Chinese edition is almost in synchrony with its English edition together with substantial coverage of local contents - ideas and concepts that are directly related to management issues in China. As the most cutting - edge and insightful management magazine in China, HBR Chinese edition is committed to delivering newest and most powerful ideas to Chinese business leaders and helping them to sustain their competitive edge in the market place.
More information at http://www.hbrchina.com. |
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Manager is the pioneering Chinese - language management publication in the People's - Manager. Over more than a decade of development, we have grown into China's most influential monthly - Manager covering global trends in management practice and business strategy. Manager possesses a monthly readership of 191,556 by BPA - Manager and is circulated in mainland China, Hong Kong, Macao and Singapore. Together with China's business leaders, Manager is keenly concerned with the challenges and opportunities that come hand - in - hand with globalization - Manager and entry into the World Trade Organization. The China - based manager faces - Manager a business environment which is more unpredictable than ever before. Competition and cooperation, liberalization and protectionism, innovation and tradition, confrontation and harmony _ all these seeming contradictions co - exist in - Manager every instant of business life in China today. Our wisdom, courage and patience are being challenged, and Manager is here to offer management tools, business strategies and inspiration - Manager.
More information at http://www.sino - manager.com. |
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