May 10, 2008 email:   password:   Homepage Customer Strategy People Process Technology Global Advisors CEM Certification FREE Downloads Resources About Us Join Us Feel free to ask your question in either Chinese or English, we'd forward to our advisors in proper language(s). They will reply to you within 7 working days. Non-member, please register as the member of GCCRM.com Click here to review Previous Q & A Session between Advisors & Members   Mr. Paul Greenberg, President, The 56 Group (US) Specialty: Selection & Evaluation of CRM Solutions Specialized industry: IT Bio Email to Advisor   Mr. Bob Thompson, Founder, CRMGuru.com (US) Specialty: PRM (Partner Relationship Management) Specialized industry: General Bio Email to Advisor   Mr. Sampson Lee, President of GCCRM, Co-Founder of The 3C Method Specialty: CRM Project ManagementCRM Standard & Evaluation Specialized industry: Telecom, FMCG Bio Email to Advisor   Mr. Jay Curry, Chairman, CMI (The Netherlands) Specialty: CRM Method Specialized industry: Pharma, Media, IT Bio Email to Advisor   Ms. Mei Lin Fung, , Institute of Service Organization Excellence (US) Specialty: Customer Lifetime Value Specialized industry: IT Bio Email to Advisor   Mr. Marco De Veglia, Founder, MEDIUS (Italy) Specialty: Integration of Marketing & CRM Specialized industry: FMCG, Automobile Bio Email to Advisor   Mr. Rafael Rodriguez, Founder, Focused Management (Colombia) Specialty: BSC & CRM Specialized industry: General Bio Email to Advisor   Mr. Henry Winter, CEO, SmartClub Specialty: CRM MethodLoyalty Programs Specialized industry: Retailing, FMCG Bio Email to Advisor   Mr. John Chisholm, Chairman & CEO, CustomerSat (US) Specialty: Loyalty Programs Specialized industry: General Bio Email to Advisor   Ms. Donna Fluss, Founder and President, DMG Consulting (US) Specialty: Customer Management Services Specialized industry: General Bio Email to Advisor   Mr. David Rance, Managing Director, Round (UK) Specialty: Customer process design, Customer Service operational assessments, Customer Experience Management, CRM Strategy Specialized industry: All industries Bio Email to Advisor   Mr. Simon Daisley, Managing Director, Profusion International (UK) Specialty: CRM for Small BusinessesCRM Solution Architecture DesignChange Management Specialized industry: Telecom, Retailing, IT, Banking Bio Email to Advisor   Ms. Ro King, Founding Partner, Quaero Corp. (US) Specialty: Data Management & Privacy Regulations, Integration of Marketing & CRM Specialized industry: Retailing, Pharma, Banking Bio Email to Advisor   Mr. Jim Sterne, Founding President, Web Analytics Association (US) Specialty: Customer Relationship Strategy & Measurement, eCRM / Customer eService Solutions Specialized industry: Internet Bio Email to Advisor   Mr. Paul Ward, Vice President, Sponsor Relations, CRMA. (US) Specialty: Brand-driven CRM Strategy, eCRM / Customer eService Solutions Specialized industry: Internet Bio Email to Advisor   Ms. Jennifer Kirkby, Director, White Waves Ltd (UK) Specialty: CRM Solution Architecture Design, CRM Project Management Specialized industry: Manufacturing, Banking Bio Email to Advisor   Mr. Qaalfa Dibeehi, Director of Thought Leadership, Beyond Philosophy (UK) Specialty: Business Strategic Relations, CRM Strategy, Change ManagementCRM Project Management, CRM ImplementationCall Center Research, CRM Standard & Evaluation, Customer Management ServicesCustomer Relationship Strategy & Measurement Specialized industry: Others, Pharma, Banking Bio Email to Advisor   Dr. Paul Leow, President, AARM Asia Pacific (Canada) Specialty: Qualitative Consumer Research, Integrated Marketing Communication, Internet Marketing, Loyalty Programs, CRM Strategy Specialized industry: Servicing, Pharma, FMCG, Banking, Automobile Bio Email to Advisor   Scott MacStravic, Ph.D. Freelance Consultant and Writer, (US) Specialty: Campaign ManagementOutsource Call Center ManagementCRM Strategy, CRM ImplementationIn-house Call Center ManagementCRM Strategy Specialized industry: Pharma Bio Email to Advisor   Ramesh Venkat, Ph.D, Founder and President, CeQuotia Consulting (Canada) Specialty: Brand-driven CRM Strategy Specialized industry: Servicing, Retailing, FMCG Bio Email to Advisor   Mr. Shaun Smith, Author and Founder, Shaunsmith+co (UK) Specialty: CRM ResearchEmployee alignment and training, CEM Scorecard Design, Brand differentiation, CEM Design and Delivery, Customer Experience research and strategy, Key-note speeches and executive workshops Specialized industry: Hospitality, Telecom, Retailing, Airlines Bio Email to Advisor   Ms. Candice Ng-Chee, Managing Partner, MetaCore Asia (Singapore) Specialty: Customer-centric Marketing Strategies Specialized industry: Hospitality, Retail Financial Services, Healthcare, CPG, Services and Automobile Verticals, Retailing Bio Email to Advisor   Mr. Brownell O'Connor, The Contact Center Doctor, (Ireland) Specialty: Call Center Research, Call Center Hardware & Infrastructure, Customer Relationship Strategy & Measurement Specialized industry: Others Bio Email to Advisor   Ms. Silvana Buljan, Founder, Smartworxx Consulting S.L. (Spain) Specialty: Customer Relationship Strategy & MeasurementCustomer Relationship Strategy & MeasurementCRM Consulting, eCRM / Customer eService Solutions, CRM Project Management Specialized industry: Servicing, Airlines Bio Email to Advisor   Mr. Lior Arussy, President and Founder, Strativity Group Specialty:Customer Relationship Strategy&Measurement Specialized industry:General Bio Email to Advisor Before you send question, non-member please register as the portal member of GCCRM ©2001-2008 GCCRM. All rights reserved. See Privacy & Copyright Notice.  Contact Us