May 24, 2013 About Us TCE Evaluation CEM Certification Latest Events Latest Download Annual Awards Annual Forum Global Advisors Resources Articles & Cases Contact Us Feel free to ask your question in either Chinese or English, we'd forward to our advisors in proper language(s). They will reply to you within 7 working days. Non-member, please register as the member of G-CEM.org Click here to review Previous Q & A Session between Advisors & Members   Mr. Paul Greenberg, President, The 56 Group (US) Specialty: Selection & Evaluation of CRM Solutions Specialized industry: IT Bio Email to Advisor   Mr. Bob Thompson, Founder, CustomerThink Corp. (US) Specialty: PRM (Partner Relationship Management) Specialized industry: General Bio Email to Advisor   Mr. Sampson Lee, Founder and president, Global CEM (Global Customer Experience Management Organization) Specialty: TCE (Total Customer Experience) Model, Branded CEM (Customer Experience Management) Specialized industry: Retail, Financial Service, Telecom, FMCG Bio Email to Advisor   Mr. Jay Curry, Chairman, CMI (The Netherlands) Specialty: CRM Method Specialized industry: Pharma, Media, IT Bio Email to Advisor   Ms. Mei Lin Fung, , Institute of Service Organization Excellence (US) Specialty: Customer Lifetime Value Specialized industry: IT Bio Email to Advisor   Mr. Marco De Veglia, Founder, MEDIUS (Italy) Specialty: Integration of Marketing & CRM Specialized industry: FMCG, Automobile Bio Email to Advisor   Mr. Rafael Rodriguez, Founder, Focused Management (Colombia) Specialty: BSC & CRM Specialized industry: General Bio Email to Advisor   Mr. Henry Winter, CEO, SmartClub Specialty: CRM MethodLoyalty Programs Specialized industry: Retailing, FMCG Bio Email to Advisor   Mr. John Chisholm, Chairman, John Chisholm Group (US) Specialty: Loyalty Programs Specialized industry: General Bio Email to Advisor   Ms. Donna Fluss, President, DMG Consulting LLC (US) Specialty: Customer Management Services Specialized industry: General Bio Email to Advisor   Mr. David Rance, Managing Director, Round (UK) Specialty: Customer process design, Customer Service operational assessments, Customer Experience Management, CRM Strategy Specialized industry: All industries Bio Email to Advisor   Mr. Simon Daisley, Head of Customer Experience, Blue Sky Performance (UK) Specialty: CRM for Small BusinessesCRM Solution Architecture DesignChange Management Specialized industry: Telecom, Retailing, IT, Banking Bio Email to Advisor   Ms. Ro King, Founding Partner, Quaero Corp. (US) Specialty: Data Management & Privacy Regulations, Integration of Marketing & CRM Specialized industry: Retailing, Pharma, Banking Bio Email to Advisor   Mr. Jim Sterne, Founding President, Web Analytics Association (US) Specialty: Customer Relationship Strategy & Measurement, eCRM / Customer eService Solutions Specialized industry: Internet Bio Email to Advisor   Mr. Paul Ward, Vice President, Sponsor Relations, CRMA. (US) Specialty: Brand-driven CRM Strategy, eCRM / Customer eService Solutions Specialized industry: Internet Bio Email to Advisor   Scott MacStravic, Ph.D. Freelance Consultant and Writer, (US) Specialty: Business Strategic Relations, CRM Strategy, Change Management, CRM ImplementationCall Center Research, CRM Standard & Evaluation, Customer Management ServicesCampaign ManagementOutsource Call Center ManagementCRM Strategy, CRM ImplementationIn-house Call Center ManagementCRM Strategy Specialized industry: Pharma Bio Email to Advisor   Ramesh Venkat, Ph.D, Founder and President, CeQuotia Consulting (Canada) Specialty: Brand-driven CRM Strategy Specialized industry: Servicing, Retailing, FMCG Bio Email to Advisor   Mr. Shaun Smith, Author and Founder, Shaunsmith+co (UK) Specialty: CRM ResearchEmployee alignment and training, CEM Scorecard Design, Brand differentiation, CEM Design and Delivery, Customer Experience research and strategy, Key-note speeches and executive workshops Specialized industry: Hospitality, Telecom, Retailing, Airlines Bio Email to Advisor   Dr. Candice Ng-Chee, Managing Partner, MetaCore Asia Pte Ltd (Singapore) Specialty: Customer-centric Marketing Strategies Specialized industry: Hospitality, Retail Financial Services, Healthcare, CPG, Services and Automobile Verticals, Retailing Bio Email to Advisor   Mr. Brownell O'Connor, The Contact Center Doctor, (Ireland) Specialty: Call Center Research, Call Center Hardware & Infrastructure, Customer Relationship Strategy & Measurement Specialized industry: Others Bio Email to Advisor   Ms. Silvana Buljan, Founder, Buljan & Partners Consulting (Spain) Specialty: CRM Consulting, eCRM / Customer eService Solutions, Specialized industry: Servicing, Airlines Bio Email to Advisor   Ms. Annemiek van Moorst, Founding Partner, TOTE-M (Netherlands) Specialty: X-channel Contact Centers, Strategy & Implementation, CEM, Customer Management Consulting Specialized industry: Telecom, Airlines, Financial Service, Retail, Technology, Utilities Bio Email to Advisor Before you send question, non-member please register as the portal member of G-CEM ©2001-2013 G-CEM. 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