The program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has proven success for its international track record, rich content and the complementary expertise offered by different trainers.
Since 2006, the program has drawn hundreds of attendees from 37 countries across various B2B and B2C industries.
To enable attendees to learn all the essentials of defining successful customer experience management
To enable attendees to plan and implement effective customer experience management strategies
To enable attendees to apply relevant tools and models in designing their best customer experience for their business
Senior Management who need to drive CEM
Department Heads of Marketing, Sales, Services, or CRM
Department Heads in charge of Customer Experience Management or Brand management
Management Staff in Related Functional Units
G-CEM International Partners:
Sampson Lee
Ro
King
Shaun Smith
Paul
Ward
Candice
Chee
John Chisholm
Brownell O'Connor
(GC)
(US)
(UK)
(US)
(Singapore)
(US)
(Ireland)
Donna Fluss
Annemiek van Moors
Jim
Sterne
Simon Daisley
Marco De Veglia
Silvana Buljan
Paul Greenberg
Scott Macstravic
(US)
(Netherlands)
(US)
(UK)
(Italy)
(Spain)
(US)
(US)
Certificate endorsed by:
The Certificate of CEM (Customer Experience Management) will be given to attendees who successfully completed and pass the 2-day training session with the corresponding in-class exercise of six modules and one final assignment.
Over hundred companies from 40 countries have sent delegates to attend the programs in three continents (Asia, Europe and North America).
For group request of 15+ attendees, we are flexible to deliver the certificate training
program at your site. Location and date will be subject to trainer's availability and further
discussions. Please send your enquiry to respective Partners in different regions.
