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| Why Customer Experience Management? |
Customer Experience Management has become one of the most important customer strategies for today's business. It creates direct impact on your brand; it works as a guiding principle for designing a customer-centric business process; it influences every staff who acts as customer touch-points during the total customer experience process.
The Customer Experience Management Certificate Program is one of the certificate training series developed and delivered by 13 GCCRM International Partners from North America, Europe, Asia Pacific and Greater China. This 2-day course applies Customer Experience Management essentials, strategies and methodologies on Marketing, Sales and Services providing a
framework with relevant guiding principles and
tools for designing the best
experience to your customers and equips attendants' knowledge to immediately apply to their business. |
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| 14 GCCRM International Partners |
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| Learning Objectives |
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To enable attendants to learn all the essentials of success customer experience management
To enable attendants to plan and implement effective customer experience management
strategies
To enable attendants to apply relevant tools and models in designing their best customer
experience for their business
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| Program Agenda |
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| Who Should Attend |
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| Department Heads of Marketing, Sales, Service, CRM, Advertising and Branding
Department Heads in charge of Customer Experience Management or Brand Promotion
Management Staff in Related Functional Units |
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| How to Get The Certificate |
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| The certificate will be given to attendees who successfully complete and pass the 2-day training session with the corresponding in-class exercise of six modules and one final assignment. The Certificate is endorsed by GCCRM, BPT Partners, CRMGuru, Web Analytics Association, CallCentres.net, Call Center Industry Association (Thailand), CFIP, Ministry of Information Industry, China and AARM International. |
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| Program Fee |
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Standard: USD2,000/person
Group Discount: USD1,600/person (3 or more to register before Oct. 27, 06) |
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| Enquiries |
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| Tel: 8621-6351-4571 Email: training@gccrm.com
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